FAQ

Information to help you make a right decision.

Frequently asked questions

Post Booking Information

General

Space Preparation: Before our arrival, please relocate smaller items such as toys, clothes, books, and movable furniture. Our team can assist with larger furniture, but your assistance with smaller items is appreciated.

Hot Water Accessibility: Please ensure access to hot water from the tap for thorough cleaning results.

Spot Stain Considerations: Please inform our technician about specific stains for tailored treatment, as factors like stain type and previous treatments can influence outcomes.

Parking Arrangements: Please confirm accessible parking outside the property. If parking is limited, inform us in advance for necessary arrangements.

Billing

Accepted Payment Methods

At GoClean, we understand that every space has unique cleaning needs and budget. That's why we offer flexible packages that are customisable to fit your specific requirements. Contact us today toget a free quote and find the best package for your cleaning needs.

Cancellation Policy

We know that sometimes things come up, and you may need to cancel or reschedule your cleaning appointment. At GoClean, we require a 24-hour notice for any cancellations or rescheduling. If you cancel or reschedule after this period, a fee may apply.

Satisfaction Guarantee

At GoClean, we take pride in providing high-quality cleaning services to our customers. We guarantee your satisfaction with our work, and if you are not satisfied with any aspect of our service, we will work with you to make it right.

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Billing