FAQ

Space Preparation: Before our arrival, please relocate smaller items such as toys, clothes, books, and movable furniture. Our team can assist with larger furniture, but your assistance with smaller items is appreciated. Hot Water Accessibility: Please ensure access to hot water from the tap for thorough cleaning results. Spot Stain Considerations: Please inform our technician about specific stains for tailored treatment, as factors like stain type and previous treatments can influence outcomes. Parking Arrangements: Please confirm accessible parking outside the property. If parking is limited, inform us in advance for necessary arrangements.

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All our cleaning products and machinery are sourced exclusively from Prochem, ensuring uniformity and excellence in our results. By adhering to this standard, we maintain consistency in our cleaning processes and deliver exceptional outcomes. Using Prochem solutions not only rejuvenates your carpets but also guarantees a thorough removal of stains, leaving your carpets looking fresh and pristine.

It is recommended to stay off freshly cleaned carpets until they are dry, which usually takes about 6 hours. The carpet may be slightly damp to the touch immediately after cleaning.

If changes to your appointment are necessary, kindly provide a minimum of 24 hours' notice. This allows us to adjust our schedule efficiently and accommodate other clients.

We offer comprehensive cleaning solutions, covering general housekeeping, carpet cleaning, and pressure washing, ensuring quality work at affordable prices. Our streamlined booking process, swift responses, and exceptional after-service guarantee your satisfaction. While our website provides essential information, your feedback matters. Please feel free to reach out to us if you require further assistance.

Carpet cleaning frequency depends on factors like foot traffic, allergies, and the presence of pets. Manufacturers generally recommend a weekly surface clean and a deep clean at least once every 6 to 12 months. Individual circumstances may warrant more frequent cleaning.

Certainly! You can pre-book our services in advance. We offer next-day slots as well as monthly, quarterly, and yearly options to ensure your spaces remain clean and tidy consistently.

Our carpet cleaning service offers flexible options tailored to your needs. Our Bronze package includes vacuuming and pre-treatment, while the Silver package adds hot water extraction with a pre-spray. Opt for our most comprehensive service for a thorough clean, including additional treatments like deodorisation and carpet protection. Choose the package that suits you best for refreshed and revitalised carpets. Please see more details on pricing plans page.

Upon request, our technicians are equipped to provide specialised stain removal treatments. We utilise premium chemicals, techniques, and machinery to address most stains. However, it's worth noting that in some cases, complete removal may not be achievable due to the type and age of the stain.

We accept bank transfers, and cash payments are also accepted on the day of service for your convenience. Please ensure necessary arrangements are made for a hassle-free transaction.

Although most carpets typically require 6-10 hours to fully dry, factors such as air circulation, humidity, and temperature can impact drying time. In certain instances, it may take up to 24 hours for carpets to dry completely. At GoClean, we employ multiple industrial fans to expedite the drying process. We are proud to note that many of our customers have attested to the swift drying times experienced.

You can place fans and dehumidifiers in the room to circulate air and assist with evaporation. Repositioning the fans every few hours can enhance drying. For minimal water damage, a hairdryer can be used.

Yes, you will receive a confirmation text the evening before your scheduled appointment. Please reply promptly to confirm. Failure to respond may result in the cancellation of the appointment and may require rebooking.